Privacy Policy
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Empowerful|Lebanon, TN 37087|(615) 281-9489

Our Privacy Policy

Empowerful is committed to protecting your privacy and ensuring the confidentiality of your personal and health information.

We collect information that you provide to us directly, which may include:

  • Personal identification information, including your name, date of birth, and contact details.
  • Health information related to your substance use and recovery journey.
  • Insurance information, including details about your coverage.
  • Emergency contact information, including the name and contact details of the person to reach in case of an emergency.

We implement a variety of security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

How We Use Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. We may share your information in the following circumstances:

  • With your explicit consent.
  • To comply with legal obligations.
  • To protect and defend our rights or property.
  • To prevent or investigate possible wrongdoing in connection with our services.

We use the information we collect to:

  • Provide and improve our substance abuse counseling services.
  • Communicate with you about your treatment and appointments.
  • Process insurance claims and payments.
  • Comply with legal and regulatory requirements.

Your Rights

You have the right to:

  • Access and receive a copy of your personal information.
  • Correct inaccurate personal information.
  • Request deletion of your personal information, subject to certain exceptions.
  • Object to our processing of your personal information.
  • Request restrictions on specific uses and disclosures of your information.

HIPAA Compliance

Empowerful is committed to maintaining the privacy and security of your protected health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). We implement physical, technical, and administrative safeguards to protect your information from unauthorized access, use, or disclosure.

As a HIPAA-compliant organization:

  • We limit access to PHI to authorized personnel only.
  • We maintain detailed records of PHI disclosures.
  • We provide privacy training to our staff.
  • We have protocols in place for reporting and addressing any potential breaches of PHI.

You have certain rights under HIPAA, including the right to access your health information, request corrections, and receive an accounting of certain disclosures of your PHI.

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